Delivery & Returns
Shipping & Information
Getting your goods to you safely and swiftly is of utmost importance to us, which is why we entrust all our deliveries, home and abroad at the best rates possible by using multiple courier services which include USPS, UPS, & FEDEX. It's also why we ask that your order be signed for when shipping to a work or business address.
NOTE - NONE OF OUR COURIERS ARE ABLE TO LEAVE YOUR ORDER AT YOUR LOCAL DEPOT. IF YOU MISS A DELIVERY, A CARD WILL BE LEFT LETTING YOU KNOW HOW TO ARRANGE ANOTHER DELIVERY OR PICK UP YOUR ORDER IN PERSON.
Costs depend on your location, how quickly you'd like your package and what you've ordered. You can find out everything you need to know about our shipping costs below.
If your order's taking longer than expected or you want to find out when it will arrive, you can check its progress using your tracking information.
US Shipping & Information
As you’d expect, shipping prices and times depend on your location and how quickly you’d like to receive your order. Generally, if you place an order before midday, we’ll process it the very same day. If it’s after midday, the order won’t be processed until the following day. If it’s a Friday afternoon or a weekend, it won’t be processed until Monday. Note that all times referred to are in EST.
If you would like your package shipped to a work or business address, a signature will be required upon delivery. Signatures are not needed if shipping to your home address.
Please note; if you are ordering from outside of the USA you may need to pay customs or import duties on your order, once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. As such, we cannot be held responsible for them. Customs policies vary widely from country to country. So if you’d like more information, your best course of action would be to contact your local customs office. Customs can also delay the delivery of orders. Again, this is out of our hands.
CHITA offers Free US ground shipping on orders over $200 (see terms and conditions below).