Delivery & Returns

 

 

   SHIPPING INFORMATION

 

   RETURN POLICIES

Return Policies

 

While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, you’ll need to follow the instructions set out below.

Christmas Return Policy

 

In addition to our usual returns policy, CHITA is pleased to offer an extended seasonal returns policy for goods purchased online between 1st November and 24th December. You can return these purchases for an exchange up to

the end of January. Refunds will be allowed within 14 days of the original purchase.

The Finer Details

Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them.

 

You must provide valid proof of purchase.  This can be either your delivery note or your order confirmation email.

 

CHITA by Benjamin Joseph reserves the right to amend or withdraw this promotion at any time without notice. This does not affect your legal rights. 

Returning An Item

 

Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them.

We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

(Please note that shipping and handling charges are non-refundable.)

Clothing: When trying on clothing, please ensure that you are not wearing any fragrance, make-up or deodorant that may leave a scent or mark.

Swimwear and Underwear: For hygiene reasons, swimwear and underwear can only be returned if the protective seal is still intact.

Non-Returnable Products: For hygiene, safety and security reasons earrings and personal grooming products cannot be returned. Please also note that goods that have been made to your specifications or personalized cannot be returned.

Items must be returned within 28 days of order receipt.

For convenience, you can use the UPS returns label included in your package if you are sending the goods back from the United States. If you don't use the returns label, you can use the pre-addressed sticker on your delivery note and you’ll need to pay the return postage. For safety, we would recommend you use a recorded delivery service and keep the proof of postage.

 

Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us. Please also note that you will be liable for any customs or duty charges if applicable for your return.